OurStory

Colorado Bankers Life Insurance Company® (CBLife) has been helping Americans successfully meet their goals and manage their insurance needs for more than 40 years. CBLife provides individually underwritten supplemental coverages and annuities for a variety of employer sponsored, government and individual marketplaces.

Our Purpose

At CBLife, we meet our customers wherever they are in life and provide them with voluntary, supplemental insurance products including life, accident, critical illness, and annuities to help them protect their family today and accumulate assets for future needs.

Like many Americans, you may be concerned about:

  • Enough money for retirement.
  • Loss of pay due to disability.
  • Financial stress due to illness.

CBLife’s family of supplemental, voluntary products are designed to help meet these challenges.

Colorado Bankers Life Insurance Company® (CBLife) rated B++ (Good) by A.M. Best,1 provides insurance coverage in 49 states, the District of Columbia and Puerto Rico. CBLife serves unions, individuals, public and private companies, municipalities, school districts and federal, state, postal and military personnel.

1 As of December 2016. A.M. Best Company rates the overall financial condition of a company using a scale of A++ (Superior) to F (In Liquidation).

Global Bankers

Global Bankers Insurance Group is the managing company for a family of insurance and reinsurance companies located across the U.S. and abroad. We specialize in all forms of life and annuity products. Our portfolio of companies include both direct writing insurance entities and reinsurance companies. Our goal is to optimize and expand our portfolio of insurance companies, while profitably growing our premium base through traditional as well as innovative insurance sales, reinsurance transactions, acquisitions and hybrid structures.

 

OurProducts

Our products are sold through experienced, licensed insurance professionals.
For more information on how to purchase our products, please call 1.800.367.7814 .

Why CBLife Individual Solutions?

For 40 years, CBLife Individual Solutions has been providing our policyholders comprehensive insurance solutions, creating for our clients a superior customer service experience, and maintaining a tradition of sound financial stewardship. Our suite of voluntary, supplemental employee benefit programs provides value, flexibility and affordability when they're most needed.

Our Mission

News/PressReleases

Benefits Of eApp For Annuities For Agents And Financial Advisors
The ability to submit annuity applications electronically, or eApp for annuities, is finally gaining momentum in the annuity space. For years life, and property and casualty, insurance carriers have saturated the market with multiple options to submit business online. The annuity space, however...

Global Bankers in Production with FAST Platform
FAST announced today that Global Bankers Insurance Group is in production with FAST Insurance Components after an impressive four month implementation. The FAST Platform provides new business and policy administration capabilities for Global Bankers’ annuity business...

CBLife first North American insurance carrier to participate in iPipeline's JumpStart program
A leading provider of cloud-based software solutions for the life insurance industry, today announced CBLife has selected iGO® to process its Timber Ridge Series® term life product with a critical illness rider. CBLife is the first North American insurance carrier to participate in iPipeline’s new iGO “JumpStart” program...

Forms

 

Accident Medical Expense (AME)

When filing a claim under your Accident Medical Expense policy, please be sure to fully answer the questions on the claimant's statement, including the names, addresses and telephone number of your physicians. Attach a Medical Insurance Summary of Benefits or a bill from your provider of service that itemizes your out-of-pocket expenses and includes the provider's name and address, name of the patient, dates of treatment, diagnosis and charges for services.

PDF Downloads
AME Claimant's Statement

Bank Draft Authorization

​Changes to your bank information must be submitted to us in writing. Please fully complete and sign the Bank Draft Authorization Form and submit it to us via email to billing@cblife.com or via fax to 303-267-7599 or via US Mail to; Colorado Bankers Life Insurance Company, 2327 Englert Drive, Durham, NC 27713.

PDF Downloads
Bank Draft Authorization Form

Critical Illness Insurance (Critical Condition and Living Benefit)

The following forms apply to the Critical Illness Insurance policy. When you have a claim to file, please complete the claimant's statement and answer all of the questions fully. Have your physician complete and sign the attending physician's statement that is appropriate to your condition. There are specific forms to use if you have had a stroke or heart attack (myocardial infarction).

PDF Downloads

Critical Illness Insurance Claimant's Statement
Attending Physician Statement for Critical Illness Insurance
Attending Physician Statement for Heart Attack (Myocardial Infarction)
Attending Physician Statement for Stroke

Paycheck Protection Plus (PPP and Accident Disability Insurance)

The following policy definition must be met to file a claim for total disability benefits on your accident only policy: During the first two years of a loss, means the inability to perform all the substantial and material duties of your regular occupation. After the first two years of a loss, it means the inability to perform the material and substantial duties of any occupation for which qualified by education, training or experience.

PDF Downloads
Paycheck Protection Plus Claimant's Statement and Attending Physician's Statement

Monthly Disability Income (MDI)

To be eligible to file a Disability Income claim, you must be totally disabled and unable to work for at least 30 continuous days. The policy premiums must be paid to keep your policy active, and the claim needs to be filed while you are disabled. Please be sure to fully answer the questions on the claimant's statement and have your physician complete and sign the Attending Physician's statement.

PDF Downloads

Disability Income Claimant's Statement
Attending Physician's Statement

Social Security Disability for Critical Illness Insurance (SSD)

When filing a claim under your Social Security Disability for Critical Illness Insurance (Critical Condition Accelerated) policy, please be sure to fully answer the questions on the claimant's statement. If you are a resident of a community property state then your marital status and spouse's signature (if applicable) are required.

PDF Downloads

Social Security Disability Claimant's Statement
Attending Physician's Statement for Social Security Disability Insurance

Waiver of Premium (WP)

To be eligible to file a Waiver of Premium claim you must be totally and permanently disabled and completely unable to engage in any gainful occupation for at least six continuous months, and the premiums need to be paid to keep your policy in force. Additionally, the claim needs to be filed within one year after the onset of your disability and while you are still disabled.

PDF Downloads

Disability Income Claimant's Statement
Attending Physician's Statement

Lost Policy

This form is to request a duplicate policy. A duplicate policy fee of $20.00 is required if the policy has been in effect for a year or more. An Explanation of Benefits will be sent if no fee is received.

PDF Downloads

Lost Policy

FAQ

Frequently asked questions

Frequently asked questions regarding General Policy Information

Our Customer Service Representatives can be reached toll free at 1.800.367.7814 and are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern ​Time.  You may also contact the Customer Service Department via email or facsimile at 303.220.8056. Our mailing address is:

Colorado Bankers Life Insurance Company
2327 Englert Drive
​​Durham, ​​NC ​27713​

​To view your annuity or fund balances, you must first register your policy or log into your account. Select the "Policy Info" tab. That will show not only your account balance, but also specifications of your policy.

​To view your annuity or fund balances, you must first register your policy or log into your account. Select the "Policy Info" tab. That will show not only your account balance, but also specifications of your policy.

​Yes, please refer to the specific annuity or fund account policy for explanation or visit www.irs.gov. Colorado Bankers Life does not provide tax counseling or advice. Please contact your tax advisor to see how any withdrawal may impact you.

Once signed into your account, please click on "Manage Account" tab, and then click on "Address – view and/or change your address."

Once signed into your account please click on the "Manage Account" tab, and then click on "Beneficiary – view or change your beneficiary"

You can contact our Customer Service department and one of our Customer Service Representatives can provide you with your agent’s contact information at 800.367.7814 Monday through Thursday from 8:00 a.m. to 5:00 p.m. MST and Friday from 8:00 a.m. to 3:00 p.m. MST.

Please review our products under the “Products” tab. There you will be able to review our products and services that would best fit you and your family’s needs. Our products are sold through experienced, licensed agents. For more information, please call 800.367.7814 x 2504 and we will have an agent contact you to provide more information.

Frequently asked questions regarding Paycheck Protection Plus Claims and Accident Only Claims

After my claim is filed, how soon will it be paid?

Our standard is to process the claim within 7-14 business days after receipt of the completed claim forms.

After a disability continuance form is submitted, how soon will it be paid?

Our standard is to process the claim within 7-14 business days after receipt of the completed claim forms.

How are the benefits calculated?

  • For disability reimbursement: There is a seven day elimination period, and then reimbursements are calculated on a daily basis, based on the dates provided by your physician stated on the Attending Physician Statement (APS).
  • For Attending Medical Treatment ( AMT): We will reimburse per covered person up to $250 or $400 per accident depending on your schedule of benefits.  An itemized bill from the treating physician is required.
  • For hospitalization: We will require admission and discharge papers from the hospital as well as an itemized bill showing room charges for the duration of your stay.

When does Colorado Bankers Life Insurance Company (CBL) require my notice of claim?

Written notice of a claim must be given to us within six months from the date of the accidental injury.

What is an accident only coverage?

This type of policy covers you for certain losses resulting from a covered accident only (i.e., illnesses are not covered). Limitations on benefits may apply. Basic hospital, basic medical and surgical or major medical coverage is not provided.

What is an accidental injury?

It means bodily injuries resulting from an accident that is the direct and independent cause of the loss, and which occur while this Policy is in force.

What is considered total disability?

During the first two years of a loss total disability means the inability to perform all the substantial and material duties of your regular occupation. After the first two years of a loss, total disability means the inability to perform the material and substantial duties of any occupation for which you are qualified by education, training or experience.

How do you treat partial disability?

A letter will be sent to your employer to verify restricted duty work before any disability benefits are paid.

What is a preexisting Condition?

A condition in which: 1) symptoms resulting from an injury existed within the two- year period before the policy’s date of issue; or 2) medical advice or treatment for an injury was recommended by, or received from, a physician within the two-year period before the policy’s date of issue.

What is an on-the-job injury?

An injury arising from, or in the course of, a regular occupation. If your injury is covered by worker’s compensation, it is deemed to be on-the-job.

What is an off-the-job injury?

Off-the-job injuries include any loss from injury not deemed to be on-the-job.

Are the costs of medical care included?

If you or any other covered person suffers an injury requiring medical treatment by a legally qualified physician within 60 days of an accident, we will pay an amount equal to the physician’s charges up to the maximum shown on the Schedule of Benefits Page.

What is disability continuance?

If you return to work but find it impossible to perform all the substantial and material duties pertaining to your regular occupation, disability benefits will resume for the same condition if you return to disability within 60 days. We will pay no more than a total of 60 months of benefits for the same condition.

Frequently asked questions regarding Billing

How do I update my bank information?

Changes to bank information must be submitted to us in writing. Download our Bank Draft Authorization Form here or from our Forms Page. The completed form can be submitted to us via email or via US Mail to:
Colorado Bankers Life Insurance Company
2327 Englert Drive
Durham, ​NC  27713

How do I update my credit card information?

For updates to credit card information, please call our office at 800-367-7814.

What forms of payment are accepted for insurance premiums?

We accept Bank Drafts, Credit Cards (Visa and Mastercard only), Periodic Payment such as checks or money orders, and Payroll Deduction.

How often can I change my method of payment?

We can accept changes in the method of payment once a quarter.

How often can insurance premiums be paid?

Insurance premium payments with Colorado Bankers Life can be made Monthly, Quarterly, Semi-Annually and Annually.

Can I change the frequency that premium payments are made?

Yes. Please call us at 800-367-7814 so that we can update our records and give you information about what the new premium amount will be.

When are insurance premium payments due?

Premium payments are due by the 15th of the month.

Will I receive a notice before my policy lapses?

Yes, if you do not pay your premium a monthly payment offer will be sent to the address on file.

Can I pay my bill online?

At this time we are not able to accept payments online.

What do I do if I have a dispute about my premium payment?

For premium payment issues or for any question about your policy, please contact us.

Can I get a receipt for my payment?

At this time we do not generate receipts for payments. We advance the ‘paid to date’ for your policy as part of our normal premium payment processing.

Frequently asked questions regarding Death Claims

What is a contestable policy?

A policy that can be contested by CBL within the first two years of the policy’s effective/reinstate date.

Why does Colorado Bankers Life Insurance Company (CBL) contest claims?

We contest claims to verify that statements made while applying for a policy are, in the absence of fraud, factual representations. For example, we verify that medical questions on an application are answered truthfully.

How long will it take to process a life insurance claim?

For a contestable policy, our goal is to process the life insurance claim within 30 days upon receipt of all completed forms and medical records. For a non-contestable policy, our goal is to process the life insurance claim within 14 days upon receipt of all required documents.

Why does CBL require a death certificate?

We require an original or certified copy of the death certificate for all claims. It is the official legal record used to determine the manner and cause of death. The death certificate will be return to you when the claim is completed

Will the life insurance be paid if the cause of death is the result of a suicide?

Benefits are not payable if the death is as a result of suicide occurring during the first or second year of the policy. Colorado and North Dakota are after 1 year.

What are the requirements when a beneficiary is a minor?

Life Insurance benefits cannot be paid directly to a minor beneficiary. In such cases, we require proof of guardianship of the minor’s finances, approved by the court or proof of a Uniform Transfers to Minors Act (UTMA/UGMA) Account. For additional information, please contact the Claims department.

What is required if the Estate is named as the beneficiary?

Some states allow benefits to be paid under a Small Estate Affidavit if the amount payable is less than a specified amount (again, this amount is state specific). If the amount payable is greater than that allowed under the Small Estate Affidavit, we require a Certified Copy of the Letters of Administration for the Estate of the insured. This is a court-issued document and legal representation may be required.

What is required if a Trust is named as the beneficiary?

The trustee of the Trust must complete the Trust Verification form. For more detailed information, please check the Department of Insurance website for the state in which you reside.

What if the insured person has not named a beneficiary or the beneficiary has pre-deceased the insured person and there is no contingent beneficiary?

The benefits will be paid to the estate of the insured.

Does CBL accept funeral home assignments?

Yes, we would need the assignment on the company letterhead. The amount assigned must be signed by the named beneficiary/ies and the assignment must be made in the presence of a notary.

Does CBL accept funeral homes as beneficiaries?

Yes, but, we would encourage you to name an individual as a beneficiary as many states do not allow funeral homes to be beneficiaries.

Does CBL accept organizations as a beneficiary?

Yes, but we would need the following documents:
1.The claimant statement completed and signed by an authorized company representative
2.The tax ID number for the organization
3.The specific branch and location of the organization where the life insurance proceeds should be sent

Does CBL accept friends as beneficiaries?

For non-contestable claims, yes. However, on contestable claims- a friend may have the inability to obtain medical records, which may delay the processing of the claim and/or non-payment of the claim.

Does CBL allow pets as beneficiaries?

No, pets are not allowed as beneficiaries.

What if I have a Power of Attorney (POA)?

A POA expires on the date of death of the individual and has no effect on the claim handling.

What happens if the insured person is divorced at the time of death and the insured’s former spouse is named as the beneficiary?

We would adhere to the specific state law.

Does CBL offer direct deposit?

No, we do not offer direct deposit of your benefit check.

Frequently asked questions regarding Accident Medical Expense Claims

What is an Accidental Injury?

Bodily injuries resulting from an accident that is the direct and independent cause of the loss, and which occurs while your Accident Medical Expense (AME) policy is in force.

What is a Catastrophic Loss?

This means a Covered Person's total and irrevocable loss of any of the following due to injury: sight to both eyes, speech, hearing to both ears, both arms above the elbow, or both legs above the knee. See Policy for further details.

What is Accidental Death?

This means the Covered Person dies as a direct result of an accident within 90 days of the accident.

How are accident medical expense reimbursement amounts determined?

Subject to the terms of your policy, during each calendar year if the Covered Person's accidental injury requires care by a Legally Qualified Physician, we will reimburse covered medical expenses incurred by the Covered Person as follows:

      1. Not to exceed the Accident Medical Expense Benefit amount for the Covered Person as shown in the Policy Specifications Page;
      2. Less the amount of any Accident Medical Expense Benefit already paid or pending payment for that calendar year; and
      3. Less the applicable deductible.

How are the benefits calculated?

Depending on the type of accident, benefits are calculated in one of three ways:

      1. For Accident Medical Treatment (AMT): Reimbursement is per Covered Person, up to their scheduled benefit amount minus their deductible and minus any claims already paid or pending, if applicable. For reimbursement, a Statement/Explanation of Benefits (EOB) is required from the Covered Person's health insurance company.
      2. For Catastrophic Loss:  100% of the benefit amount will be paid. This benefit is payable once. Additional proof may be required.
      3. For Accidental Death:  The benefit would be doubled if the Covered Person's death is a direct result of an accident involving a common-carrier vehicle (i.e., public transportation) in which the Covered Person is a passenger. For all other accidents, 100% of the benefit amount will be paid.

When does Colorado Bankers Life Insurance Company® (CBL) require my notice of claim?

Written notice of a claim must be received by us within 90 days after the date of the accidental injury.

What do I need to submit or file a claim?

You will need to complete the Claimant Statement, and a Legally Qualified Physician who treated you for your accidental injury will have to complete the Attending Physician Statement (APS). An Explanation of Benefits (EOB) form from your health care provider is required to process the accident medical expense reimbursement.

What is an Explanation of Benefits (EOB) form?

This is a statement from the Covered Person's health insurance company that outlines the dates of service, medical services provided and cost for services rendered.

After my claim is filed, how soon will it be paid?

Our standard is to process the claim within 7-14 business days after receipt of the completed claim forms and required documents.

What are covered medical expenses?

Expenses for the following services that are medically necessary to treat the accidental injury of the Covered Persons:

      1. Treatment provided by a Legally Qualified Physician;
      2. Medical services received in a hospital; or
      3. Diagnostic x-ray or lab tests. 

Covered medical expenses do not include treatment of mental, psychological or emotional diseases or disorders, even if such disorders are caused by or related to an injury. Note: Physical therapy, chiropractic care, acupuncture or similar types of treatment are considered covered medical expenses only if performed by a Legally Qualified Physician or if such services are received in a hospital. See policy for further details.

Who is a Legally Qualified Physician?

A person – other than the policyowner or the Covered Person, or a member of their immediate family or a business associate of the policyowner or Covered Person – who is duly licensed and practicing medicine in the United States, and who is legally qualified to diagnose and treat sickness and injuries. The Legally Qualified Physician must be providing services within the scope of his or her license, and must be a board certified specialist where required under the Policy.

What is a Calendar Year?

For the purpose of coverage under your policy, a calendar year is the period of time from January 1 to December 31 for that given year.

What accidents are covered if a Policy is reinstated?

Only accidents occurring after the reinstatement of a policy will be covered.

Careers

CBLife, a group member of Global Bankers Insurance Group



Business Development Leader - Job ID 2017-2410

Published on Feb 8, 2018

Hiring Manager Jeff Levin explains what we are looking for in a Business Development Leader, who will be responsible for identifying, establishing and driving new distribution relationships for Colorado Bankers Life Insurance Company (CBLife) product offerings.

Click here to learn more and apply!

Internal Wholesaler - Job ID 2017-2360

Published on Feb 21, 2018

Hiring Manager Chad Burns explains what we are looking for in a Internal Wholesaler, who will be responsible for driving annuity sales through our IMO channel. This annuity specialist will work closely with their external partner, IMO partners, and producing agents.

Click here to learn more and apply!

ConnectwithUs

 

COLORADO BANKERS LIFE INSURANCE COMPANY
2327 Englert Drive
Durham, NC 27713

Mail Payments To:
26624 Network Place
Chicago, IL 60673-1266

303.220.8056

1.800.367.7814

If you need assistance with your policies or programs,
please call us at: 800.367.7814.

Email: Customer Service Department
Claims Department
Billing Department

Colorado Bankers Life Insurance Company is open Monday through Friday 8 AM to 8 PM Eastern Time.

We observe the following holidays:
New Years Day, Dr Martin Luther King Jr Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving, Christmas Day and the day following Christmas.